Customer Engagement — SMS Marketing Articles

Customer Experience

5 Tips on How to Enhance Customer Experience and Make Meaningful Connections

The best businesses find ways to make every interaction with customers meaningful and memorable. They find ways to stand out from the competition in a positive way. When I was a child I used to go along with my Mother when she would drop off her products with her customers. The conversations could have been […]

December 6, 2022

3 Tips to better serve your customers

How can we better serve our customers in Project Broadcast? Possessing these character qualities can go a long way in paving the way. Whether its creating a promo message in Project Broadcast or a system to follow up with new and current customers, being personable, relatable, honest, genuine, and last but not least, real. I […]

January 18, 2023

SMS Appointment Reminders

SMS Marketing For Appointment Reminders

Have you ever wondered how you can avoid appointment cancellations? Well, we have some great information to help avoid cancellations. You can’t set an appointment with a customer or client and expect them to just show up. It just doesn’t work that way. Have you ever missed an appointment because you forgot or put it […]

December 13, 2022

Text Message Appointment Reminders: The Ultimate Guide to Reducing No-Shows in 2026

Text message appointment reminders can drastically reduce no-shows, improve efficiency, and enhance customer satisfaction. Learn best practices, setup tips, and top tools for 2026.

November 6, 2025

How to Set Up Text Message Appointment Reminders in Project Broadcast

Managing appointments efficiently is crucial for any business that depends on client meetings, whether you’re a personal trainer, therapist, or small business owner. Missed appointments cost time and money. With Project Broadcast, you can automate text reminders to keep your clients informed and on schedule. Here’s how to set up appointment scheduling and reminder text […]

November 13, 2025

SMS Messaging Scripts

Customer response templates that you can use right now!

If you have a Customer Based Business, you most likely are a busy business owner. Saving time is key, so check out these three templates that you can copy and paste, or import and use in your Project Broadcast account. Bundle Code at the end 😉 Purchase Follow Up is undeniably one of the most […]

October 4, 2022

15 Text Message Appointment Reminders Templates to Reduce No-Shows in 2026

Introduction to Text Message Appointment Reminder Templates Learn how to set up automated appointment reminders in Project Broadcast >> What Are Text Message Appointment Reminder Templates? Text message appointment reminder templates are pre-written SMS scripts businesses use to notify customers about upcoming appointments. They ensure consistent, professional communication and reduce missed appointments by keeping clients […]

November 10, 2025

SMS Nurture & Retention

The Top Three Reasons People Unsubscribe from Your SMS Marketing Campaigns

You’ve spent a lot of energy building your SMS marketing list. Once you get people interested in joining your list, you’ll want to make sure they stay subscribed, right? Keep reading for the top three reasons people unsubscribe from your text campaigns, plus the super simple solutions for each problem. No one wants to receive […]

September 26, 2022

How to bring customers back after Cyber Week

A lot of business owners spend October and November working incredibly hard to ensure they have a successful Cyber Week. Now that you’ve rocked it, how do you ensure those customers come back for Christmas and beyond? For all those new customers, you need to start adding value to your relationship with them and interact […]

November 29, 2022

SMS Marketing That Will Level Up Your Customer Follow Up

Following up with your customer after a product purchase is HUGE. It leads to a better relationship with your new customer as well as retainment for the future. You shouldn’t stop there, though. Here’s how to grow the relationship with SMS marketing in 2026. Automated SMS for Customer Onboarding Why not welcome your new customer […]

March 7, 2023

SMS Marketing to Gain Repeat Customers

Consumers are 131% more likely to buy from a brand immediately after they consume early-stage, educational content. (Conductor) (Forbes) Read that again. Project Broadcast’s SMS marketing tools make it easy to educate your current customers and bring brand awareness to prospects: A calendar campaign that sends out a weekly tip! Don’t get me wrong, I […]

March 20, 2023

Transfer Buying: How to Convert Retail Shoppers into Loyal Customers

What You’ll Learn in This Guide What is Transfer Buying? The Foundation of Sustainable Business Growth Transfer buying isn’t just another marketing tactic—it’s a fundamental shift in how you build lasting customer relationships. At its core, transfer buying is the process of shifting your customers’ spending habits from big-box retailers to purchasing those same types […]

April 10, 2025