Frequently Asked Questions

Your Project Broadcast account and Web School Training do not use the same login credentials.

To access your PB account, go to app.projectbroadcast.com and log in with the email address and password used to create your account. If you click “Forgot your Password?” on the login screen, you’ll be emailed a temporary password. If you don’t see the email, check your spam folder, trash bin, or other sub-folders. If you still can’t find it, email support@projectbroadcast.com and we can manually reset it.

To access Web School Training, go to training.projectbroadcast.com. If you haven’t created a Web School account, tap Sign In at the top right, scroll toward the bottom, and tap Create a New Account. A Web School account is free but necessary to access training resources. To reset your Web School password, visit training.projectbroadcast.com/users/password/new. Still having trouble? Email success@projectbroadcast.com.

To apply E-Brake to a scheduled message, log into your account at app.projectbroadcast.com.

Select Automation from the Main Menu, then Schedule. Select the message and click the three dots in the upper-right corner of the message screen, then select Apply E-Brake.

NOTE: Once the E-Brake is applied you won’t see a confirmation, but the messages will stop sending.

To resend unsent messages, log in at app.projectbroadcast.com.

Select Automation from the Main Menu, then Schedule. If the message is from a previous day, click the counterclockwise arrow. Select the message — the details appear on the right. Click the arrow to the right of UNSENT, click the three dots in the upper-right corner, and select Reschedule Unsent.

Broadcasting Paused means your Broadcast Hours are set to off. To change Broadcast Hours, log into your account at app.projectbroadcast.com.

Click your initials at the bottom left of the screen and select Settings, then Broadcast Hours to set them up.

To learn more, see the Web School course at training.projectbroadcast.com/courses/broadcast-hours.

Potential Spam Detected means our system identified too many spam triggers to allow your message into the carrier network. Carriers also require branding (who and/or what company you represent) to be clearly identifiable, along with opt-out language, in all commercial messages. This does not apply to conversational messaging.

Our Message Insights feature checks message quality; if a message has too many spam triggers, it’s prevented from leaving our system. This protects your number from being flagged as a spammer and saves credits on messages likely to be blocked. Messages flagged as Potential Spam don’t cost any credits.

When crafting your message, use Message Insights by tapping the small lightbulb icon. It provides a deliverability rating and tips to improve your message. Aim to get as close to green as possible before sending.

See the training module at training.projectbroadcast.com/courses/message-insights.

To purchase credits you must log in using a web or desktop browser — this cannot be done in the mobile app.

Log into app.projectbroadcast.com, click your initials at the bottom left, then click Subscription. Click Buy Credits, choose a bundle from the drop-down menu, and click Purchase.

Project Broadcast offers two great ways to share with others!

• Referral program: set up a referral code to share. When someone signs up using your code, they get 50% off their first month or 10% off an annual plan, and you receive $10 off your next renewal payment. To set it up, log into app.projectbroadcast.com, click your initials, then the Share Project Broadcast banner, enter your referral code, and follow the instructions.
• Paid affiliate program: set up your affiliate account at affiliates.projectbroadcast.com. You earn 10% commissions on users who sign up through your affiliate link, and they receive 50% off their first month or 10% off an annual plan. Once set up, join the Affiliate Project Broadcast Facebook group for a training video and FAQ.

If your account was automatically canceled, it could be due to subscription renewal failures. After 3 failed attempts to charge your account, it is auto-canceled.

To reactivate, log in via a web or desktop browser (not the mobile app) at app.projectbroadcast.com. You’ll be taken directly to the reactivation process; a new subscription plan and payment method are required.

NOTE: If your account has been canceled for more than 14 days, you’ll be required to select a new Project Broadcast number.

To put your account on Hold, log in via a web or desktop browser (not the mobile app) at app.projectbroadcast.com.

Click your initials at the bottom left of the screen and select Subscription. Select Cancel Subscription, click Explore On Hold, type HOLD to confirm, and click Confirm.

When you cancel, you lose your credits and your phone number is released. If you intend to use PB in the future, we recommend putting your account on hold so your credits and phone number stay intact. A hold is $6/month; during that time no credits are added and none can be used.

Log into app.projectbroadcast.com, click your initials at the bottom left, and select Subscription, then Change or Cancel Subscription to see your options.

To change your payment method you need to log in via a web or desktop browser — this cannot be done in the mobile app.

Log into app.projectbroadcast.com, click your initials at the bottom left, and select Subscription. Select Update Payment, enter the required information, and click Update to save.

To check the credit stats in your account, click your initials at the bottom left of the screen and select Account, then Stats to see credit information.

If you have additional questions, please contact us at support@projectbroadcast.com.