Frequently Asked Questions
You can always ask any question, but the answers to the most common questions are already collected below
Your Project Broadcast account and Web School Training do not use the same login credentials.
To access your PB account, go to https://app.projectbroadcast.com/ and log in with the email address and password used to create your account. If you click on "Forget your Password?" on this login screen, you should be emailed a temporary password. If you don’t see the email in your inbox, be sure to check your spam folder, trash bin, or another sub folder. If you did this and can't find the temporary password, send an email to support@projectbroadcast.com and we can manually reset it.
To access the Web School Training, go to https://training.projectbroadcast.com/ If you haven’t yet created a Web School account, tap Sign In at the top right and scroll toward the bottom and tap Create a New Account. Having a Web School account is free, but necessary to access our training resources. If you need to reset your Web School password, go to https://training.projectbroadcast.com/users/password/new Still having trouble? Email success@projectbroadcast.com.
To apply e-brake to a scheduled message:
Log into your account at app.projectbroadcast.com
Select Automation from the Main Menu, then Schedule. Select the message and click the three dots in the upper right corner of the message screen. Then select Apply E-Brake.
NOTE: Once the E-Brake is applied, you will not see confirmation, but the messages will stop sending.
To Resend UNSENT Messages:
Log in to your account at app.projectbroadcast.com
Select Automation from the Main Menu, then Schedule. If the message is from a previous day, click on the counterclockwise arrow. Select the message. The details will now be on the right side. Click the arrow to the right of UNSENT. Click on the three dots in the upper right corner. Select Reschedule Unsent
Broadcasting Paused means your Broadcast Hours are set to be off. To change Broadcast Hours, log into your account:
Log into your account at app.projectbroadcast.com
Click your initials at the bottom left of the screen and select Settings. Then select Broadcast Hours to set them up.
To learn more about Broadcast Hours, access our Web School course here: https://training.projectbroadcast.com/courses/broadcast-hours
Potential Spam detected in Project Broadcast means that our system has identified too many spam triggers in your message to allow it into the carrier network. Another item that has become a sticking point for the carriers is for branding (who and/or what company you represent) to be clearly marked and identifiable along with opt-out language in all commercial messages. This does not apply to conversational messaging.
Our Message Insights feature handles checking message quality and, if the message has too many spam triggers, it will be prevented from leaving our system. This helps to protect your number from being flagged as a spammer by a carrier and prevents you from using credits on messages which we are certain have a high risk of getting blocked. Messages flagged as Potential Spam do not cost you any credits.
When crafting your message, make sure to use the Message Insights feature by tapping the small light bulb icon. Message Insights will provide you with a deliverability rating and offer tips on how to improve your message.
In general, you want to craft your message to be as close to the green as possible when sending. Message Insights is not perfect but acts as a guide to help you reduce the amount of known spam triggers to improve your deliverability.
Please take a peek at the training module for message insights - https://training.projectbroadcast.com/courses/message-insights. To create an account on our training site, click Sign In the upper right, scroll toward the bottom and click on Create a New Account. It is FREE but necessary to access the training.
Also take a moment to review the following article - https://www.facebook.com/groups/projectbroadcast/permalink/1273524232998251/
To purchase credits you must log in to your account using a web or desktop browser. This action cannot be done on the mobile app.
Log into your account at app.projectbroadcast.com
Click your initials at the bottom left of the screen, then click on Subscription. Click on Buy Credits. Choose the credit bundle from the drop down menu list. Click on the Purchase button.
Project Broadcast offers two great ways to share with others!
We have a referral program that allows you to set up a referral code that can be shared with others. When someone signs up using your referral code, they will get 50% off their first month or 10% off an annual plan, and you will receive $10 off your next renewal payment. To setup a referral code and share with others you will need to login to your account:
Log into your account at app.projectbroadcast.com
Click your initials at the bottom of the screen, then click the Share Project Broadcast banner. Enter the referral code you would like to use, then follow the instructions from there.
We also offer a paid affiliate program! With this program you can setup your affiliate account at https://affiliates.projectbroadcast.com. With this program, you earn 10% commissions on the users that sign up through your affiliate link and they receive 50% off of their first month or 10% off an annual plan.
NOTE: Once you have your affiliate account setup you should then join our Affiliate Project Broadcast Facebook group here. and then you can find a training video in that group. There is also a FAQ located on the affiliate dashboard and if you have additional questions, make sure to ask them in the Affiliate Project Broadcast Facebook group.
If your account was automatically canceled, it could be due to subscription renewal failures. After 3 failed attempts to charge your account, your account will be auto canceled.
To reactivate your account, you will need to log in to your account using a web or desktop browser. This action cannot be done on the mobile app.
Log into app.projectbroadcast.com
Once you log in, you should be taken directly to the reactivation process. A new subscription plan will be required and a payment method setup again.
NOTE: If your account has been canceled for more than 14 days you will be required to select a new Project Broadcast number.
To put your account on Hold, please log in to your account using a web or desktop browser. This cannot be done on the mobile app.
Log in to your account at app.projectbroadcast.com
Click your initials at the bottom left of the screen and select Subscription. Select Cancel Subscription, click on Explore on Hold, type HOLD to confirm and click the Confirm button.
When you cancel, you will lose your credits and your phone number will be released. If you intend on using PB in the future, we recommend putting your account on hold so your credits and phone number are intact when you come back. A hold is $5/month and during that time no credits will be added and none can be used.
Log into your account at app.projectbroadcast.com
Click your initials at the bottom left of the screen and select Subscription. Then select Change or Cancel Subscription, and then you can select your options there.
Log into your account at app.projectbroadcast.com
Click on your initials at the bottom left of the screen and select Subscription. Then select Update Payment and then you can enter the information required. Once you enter the new info, click on the Update button to save it.
To change your payment method, you need to log in to your account via a web or desktop browser. This cannot be done on the mobile app.
To check the credit stats in your account, click your initials at the bottom left of the screen and select Account. Then select Stats to see credit information.
If you have additional questions, please contact us at support@projectbroadcast.com.