Frequently Asked Questions
You can always ask any question, but the answers to the most common questions are already collected below
Your Project Broadcast account and Web School Training do not use the same login credentials.
To access your PB account, go to projectbroadcast.com and log in with the email address and password used to create your account. If you click on "Forget your Password?" on this login screen, you should be emailed a temporary password. If you don’t see the email in your inbox, be sure to check your spam folder, trash bin, or another sub folder. If you did this and can't find the temporary password, send an email to email@example.com and we can manually reset it.
To access the Web School Training, go to training.projectbroadcast.com If you haven’t yet created a Web School account, tap Sign In at the top right and scroll toward the bottom and tap Create a New Account. Having a Web School account is free, but necessary to access our training resources. Use this link if you need to reset your Web School password. Still having trouble? Email firstname.lastname@example.org.
To apply an e-brake to a message that is actively sending, go to the scheduled messages by tapping on the calendar tab, select the scheduled message, tap the 3 dots in the top right corner. You will have the option to apply e-brake to stop your messages from sending.
To resend a message/messages, go to the Schedule tab (calendar icon), tap the unsent message, then find the blue arrow to the right of Unsent. Click on the backward pointing arrows in the top right corner. Click the OK button, edit the message, if needed, schedule, and save!
Broadcasting Paused means the current time is outside of your set Broadcast Hours. You can adjust your Broadcast Hours by going to the More icon (three stacked bars), scroll down to Settings, and select Broadcast Hours.
To learn more about Broadcast Hours, access our Web School course
Potential Spam detected in Project Broadcast means that our system has identified too many spam triggers in your message to allow it into the carrier network. Another item that has become a sticking point for the carriers is for branding (who and/or what company you represent) to be clearly marked and identifiable along with opt-out language in all commercial messages. This does not apply to conversational messaging.
Our Message Insights feature handles checking message quality and, if the message has too many spam triggers, it will be prevented from leaving our system. This helps to protect your number from being flagged as a spammer by a carrier and prevents you from using credits on messages which we are certain have a high risk of getting blocked. Messages flagged as Potential Spam do not cost you any credits.
When crafting your message, make sure to use the Message Insights feature by tapping the small light bulb icon. Message Insights will provide you with a deliverability rating and offer tips on how to improve your message.
In general, you want to craft your message to be as close to the green as possible when sending. Message Insights is not perfect but acts as a guide to help you reduce the amount of known spam triggers to improve your deliverability.
Please take a peek at the training module for message insights - . To create an account on our training site, click Sign In the upper right, scroll toward the bottom and click on Create a New Account. It is FREE but necessary to access the training.
Also take a moment to review the following article - https://www.facebook.com/groups/projectbroadcast/permalink/1273524232998251/
To buy more credits, log in to your account via the website, https://www.projectbroadcast.com/ using a web browser like Chrome or Safari. NOTE: This cannot be done from the mobile app.
- Tap on the More tab (3 stacked bars)
- Scroll down to the Subscription section
- Tap on Buy Credits
- Choose the preferred credit bundle
- Tap on disk icon at the top to confirm your purchase
Project Broadcast offers two great ways to share with others!
- We have a referral program that allows you to set up a referral code that can be shared with others. When someone registers for Project Broadcast using your referral code, they will get 50% off their first month if they choose a monthly plan and 10% off their first year if they choose an annual plan. You will get a $10 account credit. You can set up or find your referral code by tapping the gift box icon at the lower left corner on the site or in the More tab on the app.
- We recently launched our new paid affiliate program at https://affiliates.projectbroadcast.com! With this new program, you earn 10% commissions on the users you refer using your affiliate link and they get 50% off their first month if they choose a monthly plan and 10% off their first year if they choose an annual plan. You can find a training video on the affiliate dashboard in our Affiliate Project Broadcast Facebook group. Create your affiliate account, join the FB group (Project Broadcast - Affiliates), watch the training video, read the FAQ found on the affiliate dashboard, and if you have additional questions, make sure to ask them in the Affiliate Project Broadcast Facebook group.
To learn more about sharing Project Broadcast, access our Web School course here: https://training.projectbroadcast.com/courses/sharing-project-broadcast
If your account was automatically cancelled, it could be due to subscription renewal failures. After 3 failed attempts to charge your account, your account will be auto cancelled.
If you would like to reactivate it, you will need to log in to your account via the website, https://projectbroadcast.com using a web browser. Once you log in, you should be taken directly to the reactivation process. A new subscription plan will be required, and a payment method set up again. If your account has been cancelled for more than 14 days, you will be required to select a new Project Broadcast number.
To put your account on hold, log in at projectbroadcast.com from a web browser, not the app. Tap the More icon (three stacked bars), scroll down to Subscription, and select Cancel Subscription. Click Explore on Hold, type HOLD in the open field in the next window, and tap the blue Save button to confirm.
When you cancel you will lose your credits and your phone number will be released. If you intend on using PB in the future, we recommend putting your account on hold so your credits and phone number are intact when you come back. A hold is $5/month and during that time no credits will be added and none can be used.
If you wish to cancel your account, log in, tap the More icon (three stacked bars), tap on Cancel Subscription in the Subscription section. Follow remaining steps to complete the cancellation. Please be aware you must complete this before your renewal to prevent being charged again, as per our terms we do not offer refunds.
If you have additional questions, please contact us at email@example.com.